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Reputation Management

Manage, monitor, and improve your online reputation

Reputation Management brings all of the factors that contribute to your business’s online presence in one place, so you can take control of your online reputation.

Why Is Reputation Management Important?

More customers are moving to the "digital front door"

91%

of people trust reviews as much as personal recommendations.

92%

of buyers are more likely to purchase after reading a review.

13%

of people will buy from a business with a 1-2 star rating.

90%

of customer read reviews before purchasing.

Help consumers find, choose, and trust you.

By maintaining correct listings and having abundant positive reviews.

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If they can't find you, they can't choose you.

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If they find you with negative reviews, they won't choose you.

All your reviews
in one place

Compile reviews from dozens of sites to easily see what’s being said about your business online. Plus, use built-in review response suggestions to respond to reviews quickly, and customize your own!

Automated reports
and alerts

Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

Show up where people are looking

Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.

Hear what’s being said all over the web

Monitor when your business is mentioned in a variety of
sources, including news sites, blogs and social networks.
Monitor Google Q&A, and ask and answer questions
right from the dashboard.

You vs. the competition

Examine how your business performs against the
competition on search engines, in regards to review
ratings, total reviews, and perform social comparisons.

Sentiment
analysis

Machine Learning and AI analyze all customer reviews to
show you what aspects of your business are praised or
criticized. Turn these insights into strategies to improve.

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Turn customer reviews
into powerful

Insights

Extract instant Insights to drive your success

Insights uses Natural Language Processing to analyze reviews automatically, discover keywords in your review content and display insights into your customers’ experience.

Visualize customer sentiment

Identify trending keywords in feedback to pinpoint what customers are talking about most—good and bad. View a trendline of positive and negative keywords to visualize changes in sentiment over time.

Uncover the ‘why’ behind star ratings

Powerful data uncovers the ‘why’ behind customers’ reviews to understand how customers really feel about their experience with your business.

Turn information into action

Understanding the most prevalent keywords customers talk about helps you to uncover insights that lead to action! Make smart business decisions using data-backed knowledge right from your customers.