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Reviews

What this means for your business?

Customer will only find you on Google
if you have reviews and your
listing are accurate.

Reviews need to be positive.

Consider why customers would trust you

Customers decide if their experience will lead to loyalty.

91%

of people trust reviews as much as personal recommendations.

70%

of people leave a review when asked.

53%

of consumers expect a response to a negative review.

90%

of customer read reviews before purchasing.

Manage and respond to online reviews.

By maintaining correct listings and having abundant positive reviews.

Manage Reviews

See reviews from all top review sites in your industry

Respond in-line to Facebook and Google reviews with templates

Keep on top of trending keywords in conversation

Sort reviews by keyword sentiment to drill in

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Understand trends in customer sentiment

Insights

Harness the power of AI to analyze reviews at scale

Visualize customer sentiment through trending keywords

Identify seasonality and understand target market needs

Turn customer reviews
into powerful

Insights

Extract instant Insights to drive your success

Insights uses Natural Language Processing to analyze reviews automatically, discover keywords in your review content and display insights into your customers’ experience.

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All your reviews
in one place

Compile reviews from dozens of sites to easily see what’s being said about your business online. Plus, use built-in review response suggestions to respond to reviews quickly, and customize your own!

Show up where people are looking

Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.

Hear what’s being said all over the web

Monitor when your business is mentioned in a variety of
sources, including news sites, blogs and social networks.
Monitor Google Q&A, and ask and answer questions
right from the dashboard.

You vs. the competition

Examine how your business performs against the
competition on search engines, in regards to review
ratings, total reviews, and perform social comparisons.

Sentiment
analysis

Machine Learning and AI analyze all customer reviews to
show you what aspects of your business are praised or
criticized. Turn these insights into strategies to improve.